Introduction

Welcome to Lakeozonia! These Terms and Conditions govern your use of our website and services. By accessing or using our site, you agree to comply with and be bound by these terms. If you do not agree with any part of these terms, please refrain from using our website or services. We recommend reviewing these terms regularly, as they may be updated periodically. Your continued use of our website after any changes signifies your acceptance of the new terms. These terms apply to all users and visitors of our site, including those who are guests, users, and contributors of content.

Booking and Reservations

When you make a booking or reservation through our website, you agree to provide accurate and complete information. All bookings are subject to availability, and we reserve the right to refuse or cancel a reservation for any reason, including errors in pricing or availability. A confirmation will be sent to you via email once your reservation is successfully processed. Please review your booking details carefully and contact us immediately if you notice any discrepancies. By completing a reservation, you confirm that you are legally able to make binding agreements and are authorized to use the payment methods you provide.

Payment Terms

Payment for reservations must be made at the time of booking unless otherwise specified. We accept various payment methods, including credit/debit cards and online payment platforms. By providing your payment information, you authorize us to charge the total amount due for your reservation. Any applicable taxes, fees, or additional charges will be included in the final price. Please note that certain promotions may have specific payment conditions outlined at the time of booking. All payments must be made in full prior to the date of service unless otherwise specified.

Cancellation and Refund Policy

Our cancellation policy varies based on the type of reservation. We encourage guests to review the specific cancellation terms associated with their booking. Generally, cancellations made within the specified time frame may qualify for a full or partial refund. However, late cancellations or no-shows may incur charges as outlined during the booking process. To cancel a reservation, please contact our customer support team directly. If you are eligible for a refund, it will be processed within a specified time frame depending on the payment method used.

Guest Responsibilities

As a guest at Lakeozonia, you agree to adhere to our rules and policies. This includes respecting other guests, staff, and property. Guests are responsible for any damage caused during their stay and may be charged for repairs or replacements. Additionally, disruptive behavior, illegal activities, or violation of resort policies may result in immediate termination of your stay without refund. It is expected that guests maintain a respectful and safe environment throughout their visit. Failure to do so may lead to restrictions on future bookings.

Liability Disclaimer

Lakeozonia is not liable for any injuries, losses, or damages incurred during your stay or while using our facilities. This includes, but is not limited to, accidents, illnesses, or loss of personal property. We recommend that guests secure appropriate travel insurance for their stay. While we strive to provide a safe environment, guests use the resort facilities at their own risk. We are not responsible for any loss or theft of personal items, including valuables left unattended in your room or other public areas.

Privacy Policy

Your privacy is important to us. Please refer to our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using our services, you consent to the practices described in the Privacy Policy. We encourage you to review it regularly to stay informed about how we handle your data. We implement various security measures to ensure that your personal information remains secure and is only used for the purposes outlined in our policy.

Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website, and your continued use of our site constitutes acceptance of the revised terms. It is your responsibility to review these terms regularly to stay informed of any changes. If any material changes are made to these terms, we will notify you through the contact details provided during your booking or registration. Continuing to use the site after such changes signifies your agreement to the updated terms.

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Lakeozonia. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in that jurisdiction. By using our website, you agree to submit to the personal jurisdiction of these courts. This includes all related legal processes and actions that may arise out of your usage of the services provided by Lakeozonia. If you are accessing our services from outside of Lakeozonia, you agree to comply with all relevant local laws.

Contact Information

For any questions, concerns, or inquiries regarding these Terms and Conditions, please contact us at contact@lakeozonia.org. Our customer support team is available to assist you and address any issues you may have. We value your feedback and are committed to ensuring that your experience at Lakeozonia is both enjoyable and seamless. If you have any questions related to your reservation or any other matter, do not hesitate to reach out to our team, who will respond promptly to your needs.